Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.
Job Description
The F&B floor supervisor supports the F&B manager with the delivery of Arc’s food and beverage services across campus, especially with the service at our student CANTEEN food security initiatives, and a range of student-facing activations and events.
Supervisors are responsible for coordinating the FOH team in delivering services professionally and efficiently, ensuring a high standard of customer experience, food safety, and operational consistency. The supervisor is required to provide a high level of customer service, including answering queries, responding to feedback and/or complaints, and is required to be knowledgeable about the Arc Savers program to make accurate referrals where nece ssary.
DUTIES & RESPONSIBILITIES
Front of House Service and Customer Experience
Act as a welcoming and professional face of the venue, delivering a positive customer experience
Respond to customer enquiries in a knowledgeable, friendly and professional manner
Take orders, serve food and beverages, and prepare non-alcoholic drinks
Proactively engage with student customers to promote Arc services, cost of living support, and relevant programs or activities, helping connect students to additional support and opportunities
Responsible for setting up all pastry and snack displays, ensuring that presentation standards are upheld throughout the entirety of service
Service of house-made beverages to students, in an efficient and hygienic manner.
Operations
Supervise and coordinate all FOH staff, ensuring productivity, efficiency and safety across the team
Restock supplies and monitor inventory to ensure smooth daily operations
Be responsible for the presentation and cleanliness of the venue, keeping it tidy at all times.
Work with the F&B Manager, chef and cooks to understand and update a rotating menu, including seasonal changes, alternatives and allergens.
Communicating all menu changes with other FOH staff
Identifying and reporting on customer trends to support the F&B manager in improving menu offerings
Completing metrics and other logs where required to ensure customer data is accurate and reportable
Safety
Follow all food safety, hygiene, and food and beverage guidelines and legislation.
Maintain cleaning standards in line with WHS requirements
Comply with Arc WHS & Injury Management policies and contribute to a safe working environment
Understand and ensure all refrigerated units are within legal and food-safe temperatures and fill all relevant temperature logs.
Desired Skills and Experience
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Selection Criteria
Must be a current UNSW student
Availability to work at least 18–20 hours per week, with shifts typically between 11:00am–4:00pm, Monday to Friday during term
Demonstrated reliability, punctuality, and ability to maintain consistent attendance and commitment to the role
Passion for the objectives of the service, particularly in supporting student wellbeing and cost of living initiatives
Demonstrated customer service experience
Demonstrated ability in supervising and coordinating a team
Excellent verbal communication skills, with the ability to engage confidently and professionally with a diverse student cohort
Friendly, approachable, and helpful manner, with a strong focus on delivering a positive customer experience to a culturally diverse audience
Ability to manage time effectively, prioritise tasks, and meet deadlines in a fast-paced environment
Sound problem-solving skills and the ability to make decisions under pressure
Self-motivated, proactive, and able to take initiative beyond assigned tasks to support team and operational goals
