The role of a Student Support Officer is to be the front face of all Arc related queries! Arc is all about creating the best student experience, and we’re looking for a bubbly, confident individual who is passionate about all things Arc, to help students navigate any and all questions. This role also involves providing managing correspondence, bookings, and other administration for the front desk, while supporting both Arc Clubs and Volunteering.
Who are we?
Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best parts of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in-person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus, there’s plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.
Job Description
KEY TASKS & ACCOUNTABILITIES
Represent Arc by delivering exceptional customer service.
Enthusiastically assist students in navigating their university experience.
Demonstrate a strong passion for student life on campus.
Manage bookings for Arc’s various rooms, resources, and services.
Process payments for various Arc initiatives, including Membership, Volunteering, and Clubs.
Maintain administrative tasks such as managing mail, cash flow records, and other documentation.
Adapt to the evolving needs of Arc and the student body as required.
Desired Skills and Experience
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
SELECTION CRITERIA
A current UNSW student until the end of 2027
Strong interpersonal skills, with an emphasis on the ability to liaise with a wide range of people from all levels within, and external to, the Arc;
Demonstrated experience and proven face-to-face customer service background;
Strong communication skills, both verbal and written with demonstrated high level of accuracy and attention to detail;
Demonstrated experience in maintaining a high level of discretion, integrity and confidentiality when dealing with sensitive issues;
Willingness to work independently and in a team environment;
Ability to multi-task and display initiative;
Ability to follow established procedures;
Demonstrated punctuality and ability to work to a set roster;
Demonstrated flexibility, including the ability to adapt to and work effectively within a variety of situations and attend after hours team meetings;
Strong ethical and professional work attitude.
What We Can Offer You
Salary of $35.68 ph + Super
Flexible hours to suit your timetable and commitments
Training during the mandatory induction period
Convenient and central office location on UNSW’s Kensington Campus
Applications close on Wednesday 4th November, 11.59 PM. If you would like to apply, submit the following:
1. Your resume (max one page)
2. A covering letter addressing the selection criteria as well as the following question (max one page):
What does student life mean to you, and how does this role contribute to a positive UNSW student experience?
