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Clubs Community Officer

07/10/2026
07/11/2026
Casual
Kensington Campus
Customer Service,Operations,Other

About The Role 

Help celebrate the students who make UNSW's Club community what it is! Work alongside a team of full-time and student staff to support the volunteer student executives who run over 400 Arc-affiliated Clubs. 

Help deliver Arc Clubs' recognition programs, including the Clubs & Volunteering Rewards Points program and our Clubs Community events: Clubs Kickoff, The Executive Lounge and Town Hall. You'll help process rewards, run events, create content and gather feedback from Club leaders to make each term better than the last. 

If you're looking to gain entry-level experience in program delivery, events and community engagement, all while enlivening the student experience (and having fun!), this is the place for you! 

Who Are We? 

Arc is UNSW's student organisation. We know that the best parts of going to uni are all the things you do outside the classroom, and we pride ourselves on making that experience awesome. We do that through a huge range of opportunities and services available to students online and in person. 

Working at Arc, you'll join a welcoming team full of like-minded students who believe in listening to students, working together and having fun between the hard work. Work perks include professional development opportunities, the occasional work cake party, tickets to the Arc Annual Dinner, and more. But probably the best thing you'll get out of working here is the friendships you'll never forget. 

Imposter Syndrome disclaimer: 

If you’re reading this thinking, ‘no way can I do this, I have no experience’, you should know that some of the best Clubs Officers at Arc applied when they had no experience. We took them on because we believe in giving people their first chance, and because they showed they had a willingness to learn, problem solve and try new things. You could be that person too. 

Job Description

Responsibilities 

Together, the Clubs Team supports and engages Arc-affiliated Clubs through a variety of avenues throughout the year. Responsibilities include: 

  • Attend to tasks and enquiries during scheduled shifts, either in the Arc Offices or remotely, as directed 

  • Assist with tasks including:  

  • Administering the Rewards Points program, including logging points, processing redemptions and keeping records accurate 

  • Reviewing the Rewards store and point-earning activities each term, and suggesting improvements 

  • Planning and delivering Clubs Kickoff, The Executive Lounge and Town Hall sessions, from catering and run sheets to points check-in and feedback 

  • Writing content about the Rewards program and Clubs Community events for the Clubs newsletter, Instagram and Discord 

  • Gathering feedback from Club executives and helping identify trends to improve Arc's recognition programs 

  • Responding to Club enquiries, with a focus on Rewards Points and Clubs Community events 

  • Supporting Club consultations, and promoting the Rewards program at O-Week and Arc events, as required 

Please refer to the Position Description for a full list of key tasks and accountabilities. 

Desired Skills and Experience

Skills & Experience 

We're looking for students with experience with Arc-affiliated Clubs who want to help Club executives feel supported and recognised for the work they do. 

You must also have relevant experience that demonstrates your ability to carry out the responsibilities of the role, including: 

Essential: 

  • Excellent oral and written communication skills, including the ability to positively engage with many different types of people, especially UNSW students, with an awareness of cultural diversity. 

  • Competent use of Google Sheets or Excel, including basic formulas, with high attention to detail. 

  • Some experience helping to plan or run events. 

  • Reliable and organised, with the ability to complete routine tasks with guidance. 

Desirable: 

  • Familiarity with Rubric and Canva. 

  • Some experience tracking spend, or collecting and analysing feedback. 

  • Competence with social media, in particular Instagram and Discord. 

Please refer to the Position Description for specific selection criteria. 

You must be a current UNSW student to apply. 

What We Can Offer You 

  • A casual hourly rate of $35.68/hr + super 

  • Average hours per week: around 7 during term, ranging from 3 to 15 around events. Varies during holidays and assessment periods. 

  • Flexible hours to suit your Uni timetable 

  • Start Date: January 2027, with paid training over Summer Term 

  • A fun, fast and driven environment with lots of potential for learning and growth 

  • Easybeat Mario Kart opponents 

  • Convenient and central office location on UNSW's Kensington Campus. Some work may be completed remotely, as directed 

Applications close 11:59pm 4th November 2026. If you would like to apply, submit the following: 

  1. Your resume 

  1. A cover letter addressing the selection criteria listed in the Position Description and that addresses the following questions: 

  • Why do you want to work for Arc as a Clubs Community Officer? 

  • What do you think would make Club executives feel more recognised for the work they do? 

  • What previous experience do you have with clubs? 

  • Include within your interview availabilities. Interviews are scheduled to take place between 9th November – 18th November. Interviews can be conducted online if this is required. 

  • Are you expecting to be able to continue in this role until the end of T3 2027? We are looking for students who foresee wanting to continue in this role for at least 12 months. 

Note: Applications that do not include a cover letter or answers to the questions above will not be considered. 

Questions? 

For further information, please contact Arc HR by email at jobs@arc.unsw.edu.au.

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