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Cost of Living Engagement Officer

02/04/2026
13/04/2026
Fixed Term Contract
Kensington Campus
Other

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

The Cost of Living Engagement Officer is responsible for the development, implementation, and delivery of key cost of living initiatives that support students at UNSW. 

This role will focus on establishing and scaling a range of practical, high-impact programs that reduce financial barriers to participation and improve access to essential resources. Working across multiple projects simultaneously, the position will both lead standalone initiatives and collaborate with existing teams to enhance and expand current services.

This role is 3 days per week, for a 6-month contract

Job Description

KEY TASKS & ACCOUNTABILITIES

  • Develop and deliver new cost of living initiatives, including:
    • Establishing a student subsidy program
    • Designing and implementing a volunteer program to support Arc Savers
  • Work collaboratively with existing teams to enhance and scale current services, including:
    • Borrowing Centre and Interview Closet—driving awareness, accessibility, and usage
    • Food Hub—improving volunteer processes, operations, and engagement
  • Support the establishment and launch of the Arc Canteen, contributing to planning, setup, and student-facing delivery.
  • Develop both digital and physical resources to support program delivery and student engagement.
  • Establish and maintain clear systems, processes, and documentation to support effective and scalable program delivery.
  • Complete administrative tasks including planning, tracking progress, reporting, and supporting budget oversight.
  • Support the broader Wellness department by contributing to cross-portfolio initiatives, including facilitating collaborative events, assisting with administrative tasks, and preparing reports. 

Desired Skills and Experience

SELECTION CRITERIA

Essential

  • Passion for student life, equity, and improving access to services through cost of living initiatives.
  • Demonstrated experience in project or program coordination, with the ability to take initiatives from concept to delivery.
  • Ability to work both independently and collaboratively across multiple projects and teams.
  • Strong organisational skills with the ability to manage competing priorities and meet deadlines.
  • High attention to detail, particularly in planning, administration, and tracking progress.
  • Strong interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
  • Ability to quickly learn new systems, environments, and program areas.
  • A proactive, solutions-focused approach with a willingness to be both hands-on and strategic as needed.

Desirable

  • Experience working in student services, community programs, or cost of living support initiatives.
  • Experience developing or improving volunteer programs.
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