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Yellow Shirts Officer

16/03/2026
24/03/2026
Casual
Kensington Campus
Other

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

The Yellow Shirt Officer/s primary objective is the administration of Arc’s vision for O-Week and overall orientation experience. This will mean facilitating the orientation of first year students to UNSW both during, pre and post O-Week. The Officer recruits a diverse team of volunteers to achieve a well-rounded O-Week, with the Officer acting as a liaison to ensure all members are working together to achieve a coherent outcome. The Yellow Shirt Officer is to develop these volunteers personally, socially and professionally.

Job Description

KEY TASKS & ACCOUNTABILITIES

 

Arc & O-Week Ambassador

  • Represent Arc as the face and inspiration of O-Week to volunteers, students, prospective students, UNSW and Arc staff;
  • Act as the connection between Arc staff and Yellow Shirt volunteers
  • Liaise regularly internally with Arc staff; and externally with the University and associated bodies to ensure the success of the O-Week program and maintain strong working relationships;
  • Work closely with Arc’s Orientation Coordinator to deliver Yellow Shirts activities, tours and other activations and services for T1, T2 and T3 O-Weeks.

 

Volunteer Coordination

  • Act as the connection between all members of the Organising Team to ensure that the team is efficiently working towards the same coherent goal; prioritising first years in all decision making and creating a positive environment for volunteers where they feel valued and rewarded in their volunteer experience.
  • Assist with recruitment, selection, training, and support of a diverse range of volunteers to fulfill program objectives in collaboration with the Orientation Coordinator
  • Work alongside volunteers to equip them with the skills and knowledge needed to successfully fulfill program objectives
  • Establish clear expectations for volunteer roles, reinforcing non-negotiables and nice-to-haves, with guidance from the Orientation Coordinator.
  • Liaise with the Orientation Coordinator to support volunteers and ensure tasks are completed to deadlines.
  • Provide oversight on volunteer performance, addressing any issues as needed.
  • Monitor volunteer morale and collaborate on strategies to maintain engagement and well-being.
  • Support volunteers, particularly senior volunteers, through regular meetings and check-ins.

 

Project Coordination

  • Monitor the program budget, track expenditure, and ensure all activities are delivered within the allocated funds.
  • All files, reports and data are managed efficiently and are regularly maintained ensuring that information is up to date and accurate;
  • Liaise closely with other Arc departments to ensure departmental goals are incorporated into the Orientation program;
  • Undertake other related duties as reasonably requested by the Orientation Coordinator, Director Student Programs & Wellbeing and Director of Student Engagement;

Desired Skills and Experience

SELECTION CRITERIA

  • A current UNSW student, continuing studies throughout the time in the role (until Feb 2027)
  • Previous volunteer within the Arc “Yellow Shirts” program;
  • Demonstrated passion and enthusiasm for student life on campus, non-academic programs and services offered to students by Arc @ UNSW;
  • A holistic understanding of Arc, O-Week, and the Arc “Yellow Shirts” volunteer program, including the roles and responsibilities of all positions within the program;
  • Demonstrated project planning and administration skills, including experience in planning, overseeing and finalising the completion of projects to deadlines;
  • Excellent problem-solving skills including the ability to troubleshoot under pressure;
  • High attention to detail with proven organisational skills and the ability to manage time effectively and meet deadlines;
  • Proven interpersonal skills with high emotional intelligence, and the ability to positively engage with many different types of people;
  • Strong ability to self-motivate, and ability to work independently;
  • Demonstrated resilience; flexible and adaptable - the ability to handle setbacks and unexpected problems, to address unforeseen changes and make alterations to plans and procedures to satisfy new frameworks;
  • Proven skills and experience in developing and managing volunteers and leading teams;
  • Well-developed oral and written communication skills;
  • Please note this role can be obtained by one or two people through the role of coordination or co-coordination;

 

It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role.

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