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Roundhouse Event Casual

20/01/2026
06/02/2026
Casual
Kensington Campus
Other

The Roundhouse is seeking to build its roster of event casuals who report to the Event Managers and are part of the Venue and Events team. Event Casuals assist the Event Managers to effectively and professionally deliver the services required for the variety of commercial and student events to a high-quality standard while ensuring the safe and efficient running of the Roundhouse.

The position will involve irregular hours, including many evenings and weekends, and considerable flexibility will be required.

Job Description

KEY TASKS & ACCOUNTABILITIES

  • Responsible as acting face of venue for front of house services;
  • Event room set-ups and breakdowns including dinners, conferences, concerts and parties;
  • Promotional shifts on campus;
  • Provide administrative support to the Venue & Events team as required;
  • Box office and cloak room duties;
  • Scanning tickets and wrist tagging guests at concerts;
  • Answer guest queries with professionalism;
  • Participate in the maintenance of the venue and ensure the event floor is tidy during events; 
  • Comply with Arc WHS & Injury Management policy and procedures to actively participate in the achievement of a safe working culture;
  • Actively engage in fair and equitable workplace practices and behaviour to ensure discrimination free workplace in accordance with legislative requirements and;
  • Maintain an awareness of Arc’s environmental policies and procedures minimising the impact of Arc’s business on the environment.
     

Desired Skills and Experience

Essential Criteria

  • 1-2 years’ experience in a similar customer service related role;
  • Strong customer service background;
  • Excellent communication skills;
  • Impeccable grooming standards;
  • Open to the variety of roles that this position entails;
  • Friendly, confident and helpful personality;
  • Excellent team player with good problem solving skills;
  • Applicants must be aged 18 years or older;
  • Proven experience hospitality industry;
  • Passionate about the event industry;
  • Can successfully deliver key brand messages with enthusiasm and confidence;
  • Are reliable and have flexible availability during the week, inclusive of weekends;
  • An understanding of University student’s needs and an ability to effectively incorporate these to enable and achieve student enrichment and;
  • Self-motivated with the ability to self-start and make active attempts to influence events to achieve goals and take action to achieve goals beyond what is required;
  • A comprehensive understanding of regulatory compliance across food, liquor and WHS along with the ability to apply these principles in the workplace.

 

Desirable Criteria

  • RSA Competency Card;
  • Ability to carry three plates;
  • First Aid Certificate.
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