Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.
Who We Are
Home Ground is an iconic destination café at the Village Green Precinct on the UNSW campus. We’re looking for a Cafe Manager to help oversee the deliverance of food and beverage services to a high-quality standard. This role requires strong customer service and team leader qualities and offers the opportunity for a manager to put their personal stamp on this new venture.
Arc is one of Australia’s biggest & best student organisations in Australia and is made up of a dynamic and energetic group of people focused on providing students and clients with the best experience possible. We work hard. We expect results (but we have fun doing it).
About the Role
This is a hands-on role. The Manager will need to manage all aspects of Home Ground operations (including day-to-day operations, front of house, kitchen, rostering, and venue management).
Home Ground operates weekdays 7.30am - 5pm (Monday to Friday), offering consistent regular hours. There maybe some occasional hours outside of these for special function bookings, but predominantly your days Monday to Friday.
Who We Are Looking For
We are looking for an experienced and passionate Manager who can meet targets and drive outcomes for our customers and organisation. We want someone who can hit the ground running, think on their feet and deliver amazing food and service to our customers. You will have excellent people skills with the ability to communicate clearly and effectively. You’ll be able to think strategically, creatively and proactively in a fast-paced environment. Previous experience in a similar role is essential.
We're looking for someone who shares our values and culture, who brings passion and positivity, and make sure their team embodies the same culture.
Check out the Position Description for key tasks and accountabilities and for more info.
KEY TASKS & ACCOUNTABILITIES
The main duties of this position include:
- Manage all aspects of Home Ground operations (including day-to-day operation, front of house, kitchen, rostering, and venue management);
- Negotiate and manage relationships with suppliers
- Oversee bookings and functions, ensuring the efficient and effective front and back of house services and act as first point of contact;
- Ensure the delivery of high service standards and products to create a loyal customer base
- Manage cafe finances, including income and expenditure, with monthly reporting and cost of goods alignment within pre-defined parameters;
- Manage stock-takes and ordering;
- Manage cash handling and banking;
- Manage staff rostering and associated costs;
- Review and assess the success of the venue's offering and recommend changes where required
- Manage the performance of all reporting staff and identify training and development
