About the role
The Clubs Wellbeing & Grievance Coordinator is an integral part of the UNSW Clubs Team, helping to oversee the implementation of Arc Clubs’ welfare, risk and compliance policy while also helping students navigate issues within their clubs through targeted support initiatives. You will be responsible for triaging and assisting with grievances from Clubs and their members, as well as creating and maintaining relationships with key stakeholders both internally within Arc and externally within the wider UNSW community. This role would be ideal for someone who is passionate about student welfare, who is caring and compassionate and who can understand and empathise with students in sensitive situations.
Responsibilities
• Triage and manage incoming grievances from student groups and other relevant stakeholders
• Oversee grievance policy and assist with stronger reporting of grievances to relevant structures and bodies.
• Implement targeted welfare campaigns and support for clubs, their members and other relevant stakeholders.
• Facilitate the promotion of a strong and robust risk and compliance culture within Clubs and aligning this with the overall strategic objectives of Arc.
• Create and implement ongoing series of training opportunities for Club Executives and other student leaders
• Track completion of mandatory executive training, ensuring all Club Executives have completed training according to requirements
Skills & experience
The successful applicant will have:
• Familiarity with issues surrounding student welfare, risk, EDI or similar.
• Sensitivity and empathy for students and young people and their lived experience.
• Experience with the handling and responding to sensitive incidents
• Proven interpersonal skills and the ability to work with a diverse range of people, especially students in a student-oriented environment
• Exceptional oral and written communication skills including proven skills in relationship building and training of students and/or staff
• Strong relationship management skills
• Demonstrated experience in conflict management
• Ability to create, organise and implement new programs and ideas and plan ahead
• A current Working With Children Check We are also looking for these attributes (desirable, not compulsory):
• Relevant tertiary qualification and/or experience in Social Work, Youth Work, Psychology or Counselling
• Experience with student or community engagement, especially with Clubs or collectives.
• Demonstrated knowledge of the University of New South Wales, Arc, and its activities
• Proven experience with drafting and reviewing policies, and establishing new procedures
• Proven understanding and experience in cultural diversity issues, awareness, promotion, and advocacy
• A current NSW provisional or above Driver’s License
What We Can Offer You
• A 4-day role for 12 months (fixed term contract)
• Salary of $65000 pro rata, plus Super (4 days per week is $52000)
• A flexible, hybrid work environment.
• A chance to be a change maker – making a real, positive difference for thousands of students.
• Professional experience working in a sector leading organisation
• A spot on our trivia team (How’s your geography knowledge?)
• Employment with a fun and social team with a supportive culture
How to Apply
Applications close on 20th September 2024. If you would like to apply, submit the following:
1. Your resume
2. A Cover Letter that addresses the following questions:
a. Why do you want to work for Arc as the Clubs Wellbeing & Grievances Coordinator?
b. What experience have you had with conflict and grievance management?
c. How do you approach building and maintaining relationships with varied stakeholders?
d. Arc has five core values that drives everything we do. Tell us how you align with one of these values.
e. Your availability to start in the position.
QUESTIONS? For information, please contact James Wilson by email at jobs@arc.unsw.edu.au. Arc reserves the right to interview candidates during the application period
